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Employer Description

Doclan MDS is essentially made up of technical writers, people with not only technical writing skills, but with a solid experience in the management and monitoring of IT systems. A talent for technically understanding how IT solutions are built and work enables Doclan MDS to represent this understanding visually and interactively in their clients' documentation for ease of use, understanding and accessibility.

Job Details:

Job Description

Doclan are looking for an Apprentice to join their expanding team. The successful candidate will be trained to become a key team member and there will be lots of opportunities to develop your career in a number of positions following the Apprenticeship.

As an IT Apprentice, you will combine on-the-job experience and formal training to gain a Level 3 Advanced Apprenticeship.


Duties will include:

  • IT Systems & Networking
  • Work in conjunction with the IT Infrastructure Manager and the IT Team
  • Telephony, Infrastructure and Systems so they meet current and future needs
  • Support the IT Infrastructure Manager to handle the day to day user requests from service desk system
  • Updating Documentation
  • Hardware diagrams
  • Rack diagrams
  • Visio & Excel content modifications
  • Auto CAD
  • Web Development
  • Contact information changes
  • Checking customer change requests & making relevant changes
  • Answering mails & calls
  • Data Entry

Desired Requirements/Qualities:

  • Good communication skills
  • Well organised
  • Good use of Microsoft Office (Word, Excel etc.)
  • IT Infrastructure Knowledge (preferable)
  • Motivated
  • Enthusiastic
  • Eager to learn

Desired Qualifications

The candidate will have at least 5 GCSE’s (C and above) including Maths and English and excited to begin a career in IT.

Working week

9am - 5pm, Monday – Friday


After successful completion of Apprenticeship Permanent opportunity or progression will be possible.

Important Information

“QA’s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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Note: If you are accepted onto programme and you have not achieved these qualifications then you may be at risk of withdrawal.

Terms & Conditions

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found here.

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