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Employer Description

This is an exceptional opportunity for a tech enthusiastic apprentice to be a part of Transcendit.

The whole of our team adhere to the same values, beliefs and policies - the principles that were written when Transcendit first formed in 2000. Whether you come to us for a refurbished computer, cloud services or recovery backup you can be confident that you'll always receive the same excellent service.

Transcendit understand that when you choose to work with us, whether we're taking care of your IT, app or web development, you're trusting us with part of your business. So whether we're looking after your computers, phone systems or servers we always do things 'the Transcendit way'.

Job Details:

Job description

This is a dual, full time Apprenticeship role. It is envisaged the role will be primarily a technical operations administration role for approximately half the day with the remaining of the day learning the skills to become an IT Engineer.

Main Duties:

  • Answering phones
  • Logging work requests (tickets on internal system)
  • Dealing with support requests; these are assigned to an appropriate member of the team
  • Updating internal systems with activities as and when work is being carried out
  • Carrying out ongoing daily tasks, these include but are not limited to:
  • Carrying out backups, resolving issues with anti-virus and system updates
  • Implementation and roll-out of specified changes across a customer base or internal systems
  • Assessment, review and feedback of work carried out to enable improvement of system process
  • Ongoing documentation of work
  • Learning how to administer and support it systems through a mix of independent and team work
  • Assisting with project work
  • Learning and researching system and technologies

Requirements

  • Good attention to detail
  • Motivated
  • Passion for learning
  • Team work
  • Excellent communication skills
  • Problem solving skills
  • Passion for technology

Qualifications

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Benefits/ Other Important Information

If you are working towards targets set by Transcendit IT there may be an offer full time employment or further studies for a level 4 qualification.

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Note: If you are accepted onto programme and you have not achieved these qualifications then you may be at risk of withdrawal.

Terms & Conditions

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found here.

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