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Employer Description

The company are working on a niche area of technology, which helps companies grow and prosper.

They hired an apprentice in 2012 and he won "Microsoft Apprentice of the Year".

The company have a strong ethos to develop and train their staff.

Job Details:

Job Description

This young, energetic business are searching for the perfect candidate to kick-start their career in IT.

Interested candidates should have some experience and knowledge of Microsoft products and will love getting involved and solving problems.


  • Troubleshooting system and network problems, diagnose and solve hardware/software incidents and problems
  • Provide support to the business
  • Provide solutions/ work around incidents and problems
  • Create, manage and evolve policies, processes and procedures
  • Install, maintain and support new applications and infrastructure
  • Work to SLA thresholds for incidents, requests and problems
  • Prioritising and managing several open cases and mini projects at one time
  • Working towards certification
  • Participate in team meetings
  • Participate testing of our in-house software product

Desired Requirements:

  • Must have some experience and knowledge of Microsoft products

Having knowledge of the following is advantageous:

  • Microsoft Office
  • Windows Server
  • Windows 10, AD, DHCP and DNS
  • Office 365

Desired Qualifications

  • 3 GCSE's (A-C)
  • Maths and English D and above

Working week

Monday- Friday, 9am-5pm


You’ll gain exposure to both, people in medium and large businesses, and certification support.

Important Information

“QA’s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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Terms & Conditions

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