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This is a fantastic opportunity for an ambitious individual to join and exciting and vibrant company and have the opportunity to work with experienced employees and develop your future career. Apply now!

You will be working for...

A company that support some of the UK's largest and most respected organisations, small businesses, charities and public sector bodies. Relying on their HR team to effectively manage their employees. Our client has been supplying 'best of breed' HR software as a service. The IT Technical Operations Apprentice also offer payroll software and Recruitment solutions for over 32 years and remain one of the most established and trusted providers in the UK.

Be part of QA's 10k in Tech and add yourself to the UK's tech explosion!

Job Details:

Responsibilities of the Client Support Analyst Apprentice:

  • Confidently respond to requests for advice, guidance and technical support across the entire CIPHR suite of products and services from our customers and colleagues within the business.
  • Deliver exceptional service to our customers and the business, in order to achieve the highest levels of customer satisfaction and contribute towards the business focus on client retention.
  • Develop and maintain working knowledge of the entire range of CIPHR products to the highest level. Identifying knowledge gaps and working with the team, Senior Service Desk Analysts and Service Delivery Manager to address any areas for development.
  • Develop and maintain technical skills to improve your understanding of CIPHR products and aid support. Including but not limited to; SQL Database administration and querying, Excel pivot tables and formulae and Remote Desktop Protocol.
  • Complete projects and tasks as assigned by the Service Delivery Manager and Senior Service Desk Analysts.

Requirements of the Client Support Analyst Apprentice:

  • Excellent communication skills
  • Proven experience in a customer support or customer service led role
  • Effective problem solving and investigative technique
  • Calm under pressure and able to effectively prioritise workload
  • Experience of providing technical support or software training
  • Working experience of Microsoft SQL products or other relational databases and their accompanying software

Salary and Working Hours:

  • £200 per week.
  • Career Progression
  • New job title
  • Salary Expectations

Skills and Experience:

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