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Employer Description:

We are a rapidly growing company that is continually developing. Ransom Spares is a family company, based in Yeovil, Somerset. We sell spare parts for the home and garden. We promote a 'make & mend' culture instead of a 'throwaway society'.

We are based in beautiful Somerset surrounded by wonderful country side, and just a stone’s throw away from the seaside.. This makes our amazing team happy and cheerful.

Job Details:

Job Description

You will be part of a small but busy sales and customer service team to ensure that our customers’ requirements are met in a timely and efficient manner.

You will also carry out general office administration duties to ensure the smooth running of the office.

You will start with a 13- 15 months Business Admin Apprenticeship, consisting of high quality classroom training with on the job experience.

Main role/ responsibilities

Main duties include:

  • Taking customer orders via telephone
  • Dealing with aftersales enquiries via telephone and email
  • Liaising with suppliers
  • General office administration
  • Accounts data input
  • Printing orders
  • Picking and packing orders
  • Stock control
  • Dealing with customer enquiries
  • We receive many emails and telephone calls daily including order related queries and giving customer advice - These must be answered promptly and efficiently
  • Reporting to the Manager
  • Liaising with team members
  • To provide excellent customer service to customers by giving advice and also taking orders
  • There is a lot of multi-tasking within this role and will provide extensive experience in many different areas of the business
  • Your commitment to fulfilling all orders and processing accurately will play a significant part in the way you succeed in the job
  • You will be picking, processing, packing and shipping orders. This needs to be completed accurately and efficiently
  • You will need to maintain accurate records, reports and quality checks
  • And communicate with the carriers when necessary

Desired Requirements

  • Friendly and helpful to customers
  • Able to work under your own initiative
  • Able to concentrate and focus
  • Fast and has reliable data entry skills
  • Has a positive attitude
  • Numeracy and literacy skills
  • Excellent verbal and written communications skills
  • Good it skills (MS office platform)
  • Must be able to work as a team
  • Ability to work under pressure
  • Dynamic and organized

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above

Working week

37.5 p/w, Monday–Friday, 9am-5pm


At the end of their apprenticeship, you will given a permanent full time job.

Important Information

“QA’s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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Note: If you are accepted onto programme and you have not achieved these qualifications then you may be at risk of withdrawal.

Terms & Conditions

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