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Employer description

Outspoken Trainingteaches life skills and creates more confident and more able cyclists through interactive and engaging cycle training and bike maintenance training.

Job Details:

Job overview

The purpose of the role is to:

  • Administer multiple cycle training contracts & services
  • Assist with the smooth running of our cycle training services
  • Field telephone calls and emails in a professional and positive manner
  • Give support and assistance to the Head of Training

Main responsibilities

Complete office systems

  • Monitor supplies of stationery and equipment
  • Organise and store paperwork, documents and computer-based information
  • Maintain records, spreadsheets and databases
  • Organise incoming and outgoing post
  • Photocopying and printing various documents, sometimes on behalf of other colleagues
  • Cycle training programme support

Office support

  • Liaise between clients and the management team
  • Keep accurate records of all course paperwork and outcomes
  • Maintain records and paperwork relating to training courses
  • Assist with monitoring client contract-related activities and assist with implementing ongoing changes to contract requirements
  • Resolving problems where they occur, reporting promptly to the Head of Training
  • Collect feedback and information on delivery performance
  • Maintain adequate levels of course resources i.e. certificates and badges
  • Maintaining and updating our website with training information


  • Act as the first point of contact for all enquiries from schools
  • Liaise with clients and instructors to organise training courses using web-based bookings, email, telephone and face-to-face meetings
  • Answer telephone calls and deal with emails to field enquiries

Required qualities


  • Essential: High proficiency with MS Office and basic internet applications
  • Experience of working effectively within a team
  • Demonstration of administrative experience
  • Desirable: Familiarity of working in an office environment

Communication skills

  • Essential: Excellent written and verbal communicator
  • Excellent inter-personal skills to liaise with colleagues, instructors, schools and clients
  • Ability to develop strong relationships, instilling confidence and leaving a positive impression on others
  • Confident to ask for help when required
  • Discreet and able to maintain confidentiality when working with sensitive information
  • Desirable: Ability to persuade and sell services to clients

Organisational skills

  • Essential: Excellent personal organisation skills
  • Capable of administering multiple projects
  • Able to prioritise/meet deadlines as and when required
  • Able to show initiative
  • An ability to give attention to detail without losing the overall sense and objectives of required tasks
  • Desirable: Familiarity with organising tasks

Other considerations

  • Essential: Demonstrates a keen interest in business administration
  • Committed to own learning and continuous improvement
  • Highly motivated to make a difference
  • Able to maintain a positive outlook
  • Desirable: An enthusiasm for cycling

Desired qualification

  • Essential: GCSE Grade C or above or equivalent in English and Maths
  • Interest and willingness to study and train through the apprenticeship framework

Working week

9am – 5:30pm,

5 days per week,

37.5 hours per week


£165 per week

Benefits / Future prospects

Future progression

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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Note: If you are accepted onto programme and you have not achieved these qualifications then you may be at risk of withdrawal.

Terms & Conditions

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found here.

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