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Employer Description

Regus is changing the way people work. As one the world’s largest providers of flexible workplace solutions, Regus allows solopreneurs, small business, remote workers and large global companies to work however, wherever, and whenever they need to. We operate in over 120 countries, 900 cities and 3000 locations, and we still think of ourselves as a high-growth start-up – opening one new centre around the world, every day!

Our mission is to enable our customers to do the best work of their lives, wherever their business takes them. In addition to central business districts in cities across the globe, our customers can now find us in airports, railway stations, retail parks, libraries, universities, and even on highways.

Many of the world’s leading brands, such as Google, Cisco and BMW, have grown with Regus. Every day, we help hundreds of thousands of people across the world stay flexible, and stay productive – so they can focus on doing their best work.

Community Associates are the guest experience specialist for our locations. From welcoming customers and guests, to supporting our centre operations and sales activities, to maintaining customer relationships, the Community Associates are an integral part of a team that continually works to improve our customer experience.

Job Details:

Responsibilities

  • Ensure the customers in your community are happy
  • Be responsible for resolving or escalating customer queries or issues
  • Ensure your centre is always up to standard every day

Qualities/requirements

  • Loves customers
  • Passionate
  • Copes well with pressure
  • Has presence
  • Cares about standards
  • Has initiative - doesn’t wait to be told
  • Friendly
  • Takes ownership
  • Appreciates Change / Is Flexible
  • Fantastic communication skills

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Other Important Information

Monday-Friday, 8:30am-5:30pm (1hr lunch break)

Benefits

Opportunity for the right candidate to be offered a full time permanent position at the end of the apprenticeship.

Additional Information

Why join Regus as a Community Associate?

• You have a passion for customer service and creating amazing workspace environments

• Our career opportunities have no boundaries

• Our people are amazing, energetic, driven, passionate and competitive – we do our best for our customers

• You can help change the future of the way people work

Apply now
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  • Education
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